Satisfaction with Telepsychiatry during the COVID-19 pandemic: Patients' and psychiatrists' report from a University Hospital
Carregando...
Citações na Scopus
10
Tipo de produção
article
Data de publicação
2023
Título da Revista
ISSN da Revista
Título do Volume
Editora
SAGE PUBLICATIONS LTD
Autores
TORALES, Julio
VILALLBA-ARIAS, Jorge
BOGADO, Jose Andres
O'HIGGINS, Marcelo
ALMIRON-SANTACRUZ, Jose
DIAZ, Noelia Ruiz
GARCIA, Oscar
AMARILLA-SALVIONI, Diego
VENTRIGLIO, Antonio
Citação
INTERNATIONAL JOURNAL OF SOCIAL PSYCHIATRY, v.69, n.1, p.156-160, 2023
Resumo
Background: The COVID-19 pandemic has led to important changes in the approach to patients worldwide. Different agencies have proposed and implemented telemedicine-based care services in order to ensure access to health care for all people. Aim: The aim of this study was to determine the satisfaction of patients using the Telepsychiatry service offered by the Department of Psychiatry of the Hospital de Clinicas (National University of Asuncion, Paraguay). Methods: A cross sectional and descriptive study has been conducted. Participants were recruited through a phone-based survey. Satisfaction with Telepsychiatry has been measured with an adapted version of a satisfaction survey in Teleneurology. As a complement, psychiatrists from the Hospital de Clinicas were also interviewed about their rate of satisfaction with Telepsychiatry. Results: A total of 530 patients were included, 51.3% of whom were women. The consultation satisfaction scale ranged between 2.15 and 4.30 with a mean score of 3.02 +/- 0.32. Cronbach's alpha for the scale was .897, indicating a good internal consistency. Patients' satisfaction was higher for the perception of Telepsychiatry and lower for the doctor-patient relationship. Of the physicians, 87.5% were satisfied with the Telepsychiatry service. Conclusion: The satisfaction overall score indicates patients' general satisfaction with the quality of care in Telepsychiatry, mainly regarding the perception of health care. and lower satisfaction with the doctor-patient relationship. Nine out of 10 psychiatrists felt satisfied with the Telepsychiatry service and considered that the degree of patient's satisfaction was acceptable during the Telepsychiatry consultation.
Palavras-chave
COVID-19, Telepsychiatry, telemedicine
Referências
- Andrews Elizabeth, 2020, Int J Nurs Stud Adv, V2, P100008, DOI 10.1016/j.ijnsa.2020.100008
- Ayala-Serv?n, 2021, MED CLIN SOCIAL, V5, P57, DOI [10.52379/mcs.v5i2.206, DOI 10.52379/MCS.V5I2.206]
- Beidas RS, 2013, ADM POLICY MENT HLTH, V40, P507, DOI 10.1007/s10488-013-0475-7
- Chakrabarti S, 2015, WORLD J PSYCHIATR, V5, P286, DOI 10.5498/wjp.v5.i3.286
- Chen JA, 2020, GEN HOSP PSYCHIAT, V66, P89, DOI 10.1016/j.genhosppsych.2020.07.002
- Constanzo F, 2019, BMC RES NOTES, V12, DOI 10.1186/s13104-019-4358-1
- Cowan KE, 2019, MAYO CLIN PROC, V94, P2510, DOI 10.1016/j.mayocp.2019.04.018
- da Luz PL, 2019, ARQ BRAS CARDIOL, V113, P100, DOI 10.5935/abc.20190117
- Dham P, 2018, BMC PSYCHIATRY, V18, DOI 10.1186/s12888-018-1896-3
- Futterman I, 2021, AM J PERINAT, V38, P88, DOI 10.1055/s-0040-1718695
- Garc?a-Huidobro N.F., 2020, REV OTORRINOLAR CIR, V80, P403, DOI [10.4067/s0718-48162020000400403, DOI 10.4067/S0718-48162020000400403]
- Hantke N, 2020, AM J GERIAT PSYCHIAT, V28, P491, DOI 10.1016/j.jagp.2019.08.020
- Johnson AB, 2019, CRIT CARE CLIN, V35, P511, DOI 10.1016/j.ccc.2019.02.006
- Kaufman KR, 2020, BJPSYCH OPEN, V6, DOI 10.1192/bjo.2020.25
- Malouff Timothy D, 2021, Mayo Clin Proc Innov Qual Outcomes, V5, P771, DOI 10.1016/j.mayocpiqo.2021.06.006
- Navarro SRM, 2014, MEDWAVE, V14, DOI 10.5867/medwave.2014.06.5995
- Naumova EN, 2020, J PUBLIC HEALTH POL, V41, P395, DOI 10.1057/s41271-020-00252-z
- O'Brien M, 2020, IRISH J PSYCHOL MED, V37, P250, DOI 10.1017/ipm.2020.54
- Polinski JM, 2016, J GEN INTERN MED, V31, P269, DOI 10.1007/s11606-015-3489-x
- Ramaswamy A, 2020, J MED INTERNET RES, V22, DOI 10.2196/20786
- Serhal E, 2017, CAN J PSYCHIAT, V62, P716, DOI 10.1177/0706743717711171
- Shaw SE, 2020, J MED INTERNET RES, V22, DOI 10.2196/18378
- Torales J., 2021, MED CLIN SOCIAL, V5, P121, DOI [10.52379/mcs.v5i3.218, DOI 10.52379/MCS.V5I3.218]
- Torales J, 2020, INT J SOC PSYCHIATR, V66, P317, DOI 10.1177/0020764020915212
- Villalba-Arias Jorge, 2020, Rev. salud publica Parag., V10, P37, DOI 10.18004/rspp.2020.enero.37-43